Refund and Returns Policy
Thank you for shopping with Senora Lifestyle.
Your satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.
Returns Policy
Returns for damaged, defective or incorrect items: Please notify us within 48 hours of delivery with photos or videos. Once approved, return the item within 7 days of delivery. Change-of-mind returns are not accepted.
Sale, clearance and discounted products are eligible under the same conditions. Senora Lifestyle pays the return shipping cost for approved replacements.
Refund Eligibility
Refunds are offered only in the following cases:
- The product delivered is damaged, defective, or incorrect.
- The wrong item or wrong size/product was shipped.
To be eligible, you must notify us within 48 hours of delivery with proof (photos/videos).
Non-Refundable / Non-Returnable Items
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Product has been used, washed, or damaged by the customer
- Product without original packaging, tags, or invoice
- Product has been used, washed, or damaged by the customer
Once used or washed, the product cannot be returned or refunded.
Refund Process
- Email us at info.senoralifestyle@gmail.com within 48 hours of delivery.
- Share: Order number | Photos/videos clearly showing the issue
- Our team will review your request within 24–48 business hours.
- If approved, one of the following will be offered: Replacement of the product | Store credit (valid for future purchases) | Refund (approved cases only)
- Product has been used, washed, or damaged by the customer
Refund is issued only after the returned product passes a quality check at our facility.
Refund Method & Timeline
- Refunds (where applicable) are processed through the original payment method.
- Please allow 7–10 business days after approval for the amount to reflect in your bank/payment account.
Refund is issued only after the returned product passes a quality check at our facility.
Damaged / Missing Items During Transit
If the package appears tampered or damaged, please:
- Do not accept the parcel, and
- Notify us immediately within 24 hours.
We will take it up with the courier partner.
Order Cancellation
If the package appears tampered or damaged, please:
- Orders can be cancelled only before dispatch.
- Once dispatched, an order cannot be cancelled. Eligible damaged, defective or incorrect-item claims remain covered by this returns policy.
Exchange Option (If Refund Not Applicable)
Instead of a refund, you may opt for:
- Exchange of eligible products
- Store credit valid for 90 days
Final Note
By placing an order on SenoraLifestyle.com, you agree to our Refund Policy, Return/Exchange Policy, Shipping Policy, and Terms & Conditions.
Contact Us
For refund or exchange support, contact:
- Phone/WhatsApp: +91-9355355534
- Email: info.senoralifestyle@gmail.com